FAQs

Frequently Asked Questions (FAQs)

1. What is your return policy?

We offer a 5-day return policy from the date you receive your order. If you are not completely satisfied with your purchase, you can return the items for a full refund or exchange, provided the items are unworn, unwashed, and in their original condition with all tags attached.

2. How do I return an item?

To return an item, please follow the steps outlined in our Return Policy section. Simply contact our customer support team at support@tzara.shop within 5 days of receiving your order, and we’ll guide you through the return process.

3. Can I exchange an item?

Yes, exchanges are allowed within 5 days of receiving your order. If you wish to exchange an item, please contact us and let us know the new size or item you would like. If the item is not available, we can offer a refund instead.

4. Are there any items that cannot be returned?

Certain items such as final sale, clearance, or personalized items may not be eligible for returns. Please review the product details before purchasing or contact our customer support team if you have any concerns.

5. How long do I have to return my items?

You have 5 days from the date of delivery to initiate a return. After this period, unfortunately, we are unable to process returns or exchanges.

6. How will I receive my refund?

Refunds will be issued to the original payment method used for the purchase. Once we receive and inspect the returned items, we will process the refund within 5-7 business days.

7. Do I need to pay for return shipping?

Yes, customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is safely received.

8. How do I track my return?

Once you’ve sent your return package, you can track it using the tracking number provided by your chosen shipping carrier. Be sure to keep proof of shipping until your return is confirmed.

9. Can I return items purchased with a gift card?

Yes, items purchased with a gift card can be returned, and the refund will be credited to the original gift card or a store credit, depending on the situation.

10. What happens if my item arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us immediately at support@tzara.shop. We will assist you in resolving the issue, including providing a free return label and issuing a full refund or replacement.

11. Can I return items after 5 days?

Unfortunately, we cannot accept returns after the 5-day return window. If you are unsure about an item, please reach out to our customer support team as soon as possible.

12. How can I contact customer support for a return?

For any return-related inquiries, please email our customer support team at support@tzara.shop. We’re here to assist you and ensure a smooth return process.

This FAQ section is aligned with your 5-day return policy and provides clear guidance for customers. Let me know i

f you need any further adjustments!